Sr. Counsellor

ROLE OF POSITION

The post holder will provide free professional advice and guidance to students interested in studying in the above mentioned countries. He/She will work to specific targets set by the Line Manager and his/her performance will be judged on the same. The ideal candidate will have a strong interest in working with people and be highly motivated, result-orientated with a strong interest in marketing.

MAIN DUTIES

• ؠENQUIRIES
• Turn Around time of new enquiries (within 24 hours)
• Mapping of new enquiries is correct for intake and country and ensuring clarity of remarks for all prospects (by all student counselors)
• Strong follow ups for generating walk-ins (University Visits/ General / Fairs)
• Ensure that a minimum number of calls in the Spoken To Category are made on a daily basis by all Student counselors.

Make sure the respective enquiries are transferred to internally to country specialists. Also make sure the respective enquiries are transferred ethically and honesty to the geographically closest branch.

• ؠWALK-INS
• Keeping a tab of every single walk-in student.
• Ensuring clarity of remarks for all prospects
• Create a welcoming environment and maintain a hospitable interaction with all walk-ins.
• Ensure walk-in are aggressively tapped and converted to applicants by various strategies such as University visits, fairs, coaching, general.
• Monitor repeat walk-ins and identify operational issues as to why prospect is not converting i.e. student counselor performance / training and development / prospect profile.
• Ensure promotion of fee generation activities such as English coaching classes.
• Ensure EACH and EVERY student is provided the tablet / form to complete the Walk-in Questionnaire/Survey.
• Every first time walk-in prospect should be provided GO marketing materials
• Every walk-in should be informed of all upcoming university visits (where applicable)
• Ensure all SCs are dealt on time
• ؠAPPLICATIONS
• Monitor, guide and check students while filling up the applications forms.
• Monitor response time for applications that are incomplete / pending / more docs to be resolved within 72 hours.

Closely monitor that all prospects have an offer letter from GO and ensure that each and every applicant should have 2 offers from GO (even for alternate countries if appropriate).GO Policy is that Prospects must not have all offers with rejections/more docs and should have other options.

• Obtain AL for prospects with competitor after converting to With GO
• Offer awaited students should be called every week and reassured that pending offers are being chased, rigorously.
• Keep a close tab on students who are on conditional offers and have given a stipulated date to submit documents to convert from conditional to unconditional.
• Rigorously chase up applicants for deposits at the appropriate time.
• Invite prospects to University visits with the aim of having them converted after meeting the delegates.
• Keep abreast of applicant shortfall for the week and ensure they are not accumulated over a period of time.
• To ensure applicants in not applied, save & post later are dealt within 72 hours
• Encourage early applications for future intakes
• ؠDEPOSITS
• Ensure all Expected Deposit students are correctly mapped on CRM.
• Students are chased on the given date for deposits
• Constantly monitor deposit shortfall so that targets are met.
• Ensure visa updates are correctly updated on CRM.
• Keep a close tab on Visa not applied prospects so that they apply before deadlines.
• Ensure that incomplete documents are provided to generate the CAS/COE.
• University Visits/GO Fairs/general appointments
• Ensure all appointments on CRM are reconfirmed on the day of visit. In case of no show appropriately change status on CRM (re-fix or cancel)
• Post visit/fair activities to ensure all student applications are processed & ensure high conversions.
• ؠVISAS
• Provide students visa check lists and guide them to prepare the documents.
• Checking the visa files
• Preparing the students for the visa interview.
• ؠGENERAL
• Strong Customer Service focus ensuring that all visitors to Global Opportunities are treated in a Respectful and courteous manner.
• Ensure that daily follow-ups are completed on time.
• Ensure that students have paid the balance of their chargeson time (as specified on the CRM).
• Core responsibility for conversions.