Customer Care Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 1-2 years of experience in BPO/Call Centre environment handling international voice process or similar roles.
  
• Excellent verbal and written communication skills in English language proficiency required.
  
• Ability to work on multiple processes including Inbound/Outbound calling, Domestic/International Voice Processing, Blended Processing etc.