IT Analyst (CRM & Biometric)

IT Analyst

Location: Noida, India

Department: IT Support

Industry: eCommerce

Key Responsibilities

• Provide technical support for IT operations, including desktop support, system administration, and troubleshooting.
• Manage and support CRM applications and biometric systems to ensure seamless operations.
• Install, configure, and maintain Windows operating systems and computer hardware.
• Assist in basic networking tasks, including troubleshooting TCP/IP, LAN, Wi-Fi, DNS, and DHCP issues.
• Administer user accounts and permissions in official email systems and Microsoft Office applications.
• Implement antivirus tools, conduct system updates, and ensure data backup processes are followed.
• Adhere to IT security best practices and assist in maintaining compliance with company policies.
• Document IT processes, issues, and resolutions to enhance knowledge sharing and operational efficiency.

• Bachelors degree or diploma in Information Technology, Computer Science, Computer Applications, or a related field.
• 1–3 years of experience in IT support, IT operations, desktop support, or system administration.
• Good working knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, DNS, and DHCP.
• Familiarity with Microsoft Office applications, official email systems, and user account administration.
• Knowledge of antivirus tools, system updates, data backup, and IT security best practices.
• Strong problem-solving, communication, coordination, and documentation skills.

• Experience supporting users across multiple office locations.
• Familiarity with IT ticketing systems, asset management tools, and remote support utilities.
• Basic knowledge of Microsoft 365 administration, Active Directory or Microsoft Entra ID, and endpoint management tools.
• Experience coordinating with external IT vendors and managing service requests.
• Ability to prioritize issues based on urgency and business impact.

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced, innovative environment.
• Professional development and career advancement opportunities.

Skills: email,it,desktop support,operations,troubleshooting,microsoft,dhcp,office,antivirus,biometric,crm