Sr Manager/Manager- Insurance/sales Operations- 10 Years

Job description

Sr Manager/Manager- Insurance Operations- 10 Years

HR Name : Radhika TR

Contact No :9481349757

Email : Radhika.TR@globiva.com

Summary

Step into a strategic leadership role with one of the world's leading insurance and risk management organizations! As a manager, you will be responsible for driving operational excellence, leading teams, managing global stakeholders, and ensuring high-quality delivery within defined SLAs.

If you're a people-focused leader with proven expertise in Insurance Operations and have a passion for process transformation and performance management this role is tailor-made for you.

Location-Bengaluru

Responsibilities

• Oversee service delivery across assigned insurance processes, ensuring adherence to SLA, accuracy, and quality standards.
• Drive productivity, efficiency, and process improvement initiatives.
• Lead and develop a team of Team Managers and Associates, fostering high performance and engagement.
• Manage client relationships and handle escalations effectively.
• Conduct reviews, audits, and reporting to track process health and performance.
• Support process migrations, stabilizations, and capacity planning.
• Partner with L&D for training and certification compliance across teams.

Requirements

• Graduate / Postgraduate in any discipline.
• 6+ years of experience in insurance Operations with 1 or 2+ years in a managerial role (span of 100+ team members).
• Strong exposure to Insurance Operations.
• Proven ability to lead, influence, and manage high-performing teams.
• Excellent communication, stakeholder management, and analytical skills.
• Onsite transition experience is an added advantage.