Product Operations Analyst

Role Overview

Were looking for a Product Operations who will bridge the gap between astrology expertise and product execution ensuring smooth operations, content accuracy, and user satisfaction.

Key Responsibilities:

• Operational Execution:
  Support daily product operations including astrologer onboarding, live sessions management, and user feedback coordination.
• Astro Content Management:
  Collaborate with astrologers and content teams to manage horoscopes, reports, and live session schedules. Ensure all astrological content aligns with AstroLive’s quality standards.
• Product Support:
  Work closely with the Product, Tech, and Customer Success teams to troubleshoot issues, streamline processes, and improve the end-user experience.
• Performance Monitoring:
  Track and analyze key operational metrics such as astrologer performance, user engagement, and session completion rates.
• Quality Assurance:
  Review and maintain the authenticity, accuracy, and timeliness of astrology-related features, reports, and recommendations on the platform.
• Cross-Functional Coordination:
  Collaborate with Product Managers to provide operational insights, user feedback, and suggestions for product improvements.

Requirements:

• Education: Bachelor’s degree in Astrology, Psychology, Management, or a related field.
• Experience: 1–2 years of experience in Product Operations, Customer Success, or Content Operations preferably in astrology, spirituality, or wellness domains.
• Astrology Knowledge: Foundational understanding of astrology (e.g., birth charts, zodiac signs, planetary transits, etc.).
• Technical Skills: Familiarity with product tools (Excel, Google Sheets, Jira, Notion, etc.) and analytics dashboards.
• Soft Skills: Excellent communication, problem-solving, and coordination abilities.
• Mindset: Detail-oriented, proactive, and passionate about astrology and user experience.