Posted: 1 year ago
6-7 years
Dubai - United Arab Emirates
IT / Software Development & Related
work from office
Full Time
Posted: 1 year ago
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Job Description
- Job Details
- Location: UAE
- Location: Dubai
- Industry: Information Technology (IT)
- Function: Help Desk / Technical Support
- Gender: Any
- Candidate Nationality: Any
- Job Type: Full-time
- Core Duties
- * Lead the technical support team to ensure timely and accurate resolution of client issues.
- * Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
- * Diagnose, troubleshoot, and resolve hardware, software, and network problems.
- * Apply patches and fixes for minor issues, escalating unresolved cases as needed.
- * Assist in planning, evaluating, and implementing new IT systems and platforms.
- * Maintain security, integrity, and continuity controls for business systems.
- * Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
- * Support end users via phone, email, chat, or in-person to resolve technical queries.
- * Install, configure, and maintain computer hardware, operating systems, applications, and networks.
- * Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
- * Maintain accurate IT asset records and generate timely reports.
- * Provide 24x7 support availability for critical systems as required.
- Ideal Profile
- * Bachelor s degree in Computer Engineering, Computer Science, or Information Technology.
- * ITIL certification required; CCNP or CCIE certification preferred.
- * 5 6 years experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
- * Strong skills in implementing and monitoring infrastructure projects.
- * Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
- * Broad IT knowledge across heterogeneous technology environments.
- * Skilled in analyzing data, problem-solving, and recommending effective solutions.
- * Strong interpersonal, negotiation, and decision-making abilities.
- * Ability to manage both internally and externally hosted technology platforms.
- * Willingness to travel occasionally for training or project implementations.
Skills
It InfrastructureItilJavaJavascriptOracleIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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