Strategic Analyst

Job Title: Strategic Analyst

Location: Mangalore (work from office)

Shifts: UK shifts

Notice Period: Immediate to 30 Days

About Us:

unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

Key Responsibilities:

• Build and maintain dashboards / KPI information, through Power BI/ Excel/ Service Now/Salesforce, to provide the relevant stakeholders with detailed insights into current & forecasted performance
• Assist in the production of weekly/ Monthly/ Quarterly group analysis packs for senior management/ board meetings
• Perform deep dive commercial/ industry/ product analysis to aid stakeholders with decision making
• Track and analyse KPI performance and inform stakeholders of meaningful trends
• Take responsibility for data integrity and best practise within the marketing and sales org. ensuring accuracy and consistency is maintained
• Assist in driving system/ operations improvements/ changes to enable data accuracy and improved data capture points for future analysis
• Produce ad hoc reporting as requested
• Work on bespoke projects as identified by the Sales Operations Director

Qualification & what you have

• BSc in computer science, similar field of study, or similar commitment to technology

Experience:

• Minimum 3 years of experience in a Financial Analyst or Business Analyst
• Strong Excel knowledge and skills
• SQL and Power BI is a must
• Business partnering experience, preferably with Commercial departments
• Data modelling and data migration (mapping, extracting, converting and loading).
• ServiceNow and Salesforce knowledge would be advantageous

Shifts:

• Flexible to work in shifts as and when necessary

Skills

• Self-starter who can take charge and drive activities relating to responsibilities
• Adept at working in a very fast moving and demanding environment
• Problem solving skills applying appropriate analysis methods and techniques.
• The ability to test and challenge current thinking
• Experience in developing organisational reporting
• Focus on quality and detail with ability to identify gaps and critically think through analysis.
• Strong communication skills with business stakeholders.
• Establish respect and credibility with other team members, peers and senior stakeholders.

Please share your resume to prerana.s1@unifycx.com

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