Walk-in || Technical Support Engineer

• Were Hiring: Technical Support Engineer (Graduate Engineering Trainee)
• Location: Mangalore
• Shift: 9-hour rotational shifts
• (shift changes every month)
• Interview Mode : Face To Face

Availability : Immediate joining

Role Highlights:

• Work on website management, hosting, domains, and networking protocols
• Troubleshoot website, email, and DNS-related issues
• Interact with international customers through live chat support
• Learn technologies like HTML, WordPress, MySQL, PHP, cPanel, WHM, FTP, SMTP, DNS, and more
• Opportunity to grow in a fast-paced and supportive environment

Eligibility:

• BE / BTech / MCA / MTech / BCA / BSc Computers / MSc Computers / BCom with Computers
• Skills Were Looking For:
• Strong communication and typing skills
• Critical thinking and troubleshooting mindset
• Ability to multitask and handle multiple chats
• Quick learner with a positive attitude
• Passion for customer service and technology

Key Responsibilities:

Website Management:

• Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP.
• Work with web hosting tools such as cPanel and WHM for website management.

Domain and Email Handling:

• Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands.
• Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues.

Network Protocols:

• Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert.

Customer Interaction:

• Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues.
• Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge.

Troubleshooting & Problem Solving:

• Develop and apply strong troubleshooting skills to resolve technical issues efficiently.

Interested candidates can share their resumes at: prerana.s1@unifycx.com

And directly walk-in for the interview

Monday to Friday
10:00 AM 3:00 PM