Assistant Manager-Service| Kolkata | Godrej Material Handling

• Key Result Areas:
• 1. Service Revenue
• 2. Customer Satisfaction 3. Working Capital Management 4.Warranty Cost Management 5. Outstanding Control & Management 6.Organizational Imperatives

JobDescription:

The incumbent would be responsible for the following:

1. Service Revenue -Achieving Billed Sales of Service for the territory as per the ABP (Annual Business Plan) - Scouting for product conversion / refurbishing. product replacement jobs asper the scheme declared from time to time

2. Customer Satisfaction - Maintaining good relations with the customers & thereby achieve customer satisfaction - Visiting customers for customer service feedback, follow ups, response time etc.

• 3. Working Capital Management - Inventory control for the assigned territory and maintaining the same for achieving working capital turns
• 4. Warranty Cost Management -Warranty cost and related inventory management for proper accounting and replacement procedures
• 5. Outstanding Control & Management - Ensuring that the outstanding remains within the norms and policy on payment terms is followed strictly

6. Organizational Imperatives - Actively participating and originating Kaizens - Actively involving in Business Excellence initiatives - Adhere to Compliance and Safe Working Environment

• REQUISITE QUALIFICATION
• Essential:
• Degree/Diploma in Engineering OR Graduate in anu discipline
• Preferred:
• -
• REQUISITE WORK EXPERIENCE
• Essential:
• 2 years of work experience for Degree in Engineering OR 4 years of work experiencefor Diploma in Engineering/Graduate in any discipline
• Preferred:
• Experience in service of industrial products like MHE
• SPECIAL SKILLS REQUIRED
• Essential:
• 1. Technical Skills 2. Communication Skills 3. Product knowledge 4. Soundfundamental concepts