Branch Manager

Company Description Godrej Capital is a digital-first, innovation-led non-banking financial company (NBFC) that builds fair, fast, and flexible financial solutions for modern India. Backed by the legacy of the Godrej brand since 1897, the company focuses on integrity, enterprise, and responsible growth. Through Godrej Finance and Godrej Housing Finance, it enables access to credit for individuals and MSMEs, supporting business expansion and home ownership. The organization emphasizes inclusive and sustainable growth, using data, technology, and design to make finance more accessible and tailored to real customer needs. Its ambition is to become the preferred financial partner for MSMEs and individuals across India, helping transform credit into a catalyst for long-term prosperity.

Role Description The Branch Manager is responsible for leading branch operations and business development at the Chennai location in an on-site, full-time capacity. This role oversees daily branch activities, including managing the sales process, monitoring loan origination and servicing, and ensuring compliance with internal policies and regulatory guidelines. The Branch Manager will lead and mentor branch team members, set performance targets, and drive customer acquisition and retention through strong relationship management. The role involves analyzing local market opportunities, coordinating promotional activities, optimizing branch processes for efficiency, and ensuring high standards of customer experience. The Branch Manager will collaborate with regional and central teams to implement strategic initiatives, report performance metrics, and support continuous improvement across products and services.

Qualifications

• Candidates should possess strong leadership and people management skills, including team supervision, performance coaching, and conflict resolution.
• Candidates should possess business development and sales skills, such as target-driven execution, customer acquisition, and relationship management with MSME and retail clients.
• Candidates should possess operational and process management skills, including branch administration, workflow optimization, and adherence to SOPs.
• Candidates should possess financial and analytical skills, such as understanding lending products, assessing credit risk, interpreting branch performance data, and making data-informed decisions.
• Candidates should possess communication and stakeholder management skills, including clear verbal and written communication and effective collaboration with internal and external partners.
• Relevant experience in banking, NBFCs, or financial services, particularly in branch management or leadership roles, is highly beneficial.
• A bachelors degree in business, finance, management, or a related field is preferred; an MBA or equivalent postgraduate qualification is an advantage.
• Ability to work on-site in Chennai, with strong local market awareness and a customer-centric approach to service.