Brand Onboarding & Account Executive

Job Title: Brand Onboarding & Account Executive

Location: Mumbai, Andheri West

Department: E-commerce / Marketplace Operations

Experience: 2-4 years

Role Overview

We are looking for a dynamic Brand Onboarding & Account Executive to manage brand onboarding, post-sales coordination, and marketplace account growth. The role involves working closely with brands to ensure smooth onboarding, driving initial sales, and managing ongoing account performance across marketplaces.

Key Responsibilities:

1. Onboarding & Activation:

• Manage the complete onboarding lifecycle from brand handover to successful go-live on the platform.
• Guide brands through platform policies, documentation, and operational requirements.
• Review and validate brand credentials, KYC documents, and product details to ensure compliance.
• Coordinate with the Sales team to prioritize onboarding based on revenue potential and business goals.

2. Account Growth & Revenue Enablement:

• Act as a strategic partner to newly onboarded brands to drive early-stage sales performance and revenue growth.
• Support brands in optimizing product listings, pricing, catalog quality, and visibility to improve conversions.
• Identify upselling and cross-selling opportunities in collaboration with Category and Sales teams.
• Track initial sales performance and provide actionable recommendations to improve GMV and engagement.

3. Documentation & Compliance:

• Ensure timely collection and maintenance of all legal, regulatory, and compliance-related documents.
• Share onboarding kits, SOPs, and best practices to help brands navigate the platform efficiently.
• Maintain accurate records of onboarding progress, communications, and documentation.

4. Stakeholder Management & Issue Resolution:

• Serve as the primary point of contact for brands during onboarding and early lifecycle stages.
• Resolve onboarding, operational, and technical issues in coordination with internal teams.
• Work closely with Sales, Category, and Operations to ensure a smooth onboarding and activation experience.

5. Cross-functional Collaboration:

• Partner with Operations to ensure accurate product uploads, inventory readiness, and catalog quality.
• Collaborate with internal teams to streamline onboarding processes and reduce turnaround time.
• Share feedback from brands to improve platform experience and internal workflows.

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6. Performance Tracking & Reporting:

• Track onboarding metrics such as TAT, activation rate, and time to first sale.
• Monitor brand performance post go-live and identify bottlenecks impacting growth.
• Prepare reports and insights on onboarding efficiency, sales performance, and account health.

Qualifications:

• Bachelors degree in Business, Marketing, or a related field.
• Minimum 1 year of experience in onboarding, customer success, account management, or sales operations.
• Strong communication and stakeholder management skills.
• Detail-oriented with the ability to validate documentation and manage multiple accounts.
• Proficiency in MS Office and onboarding/CRM tools.
• Strong problem-solving and analytical skills.

Preferred Qualifications:

• Experience in e-commerce or marketplace operations.
• Familiarity with platforms such as Amazon, eBay, Shopify, or similar.
• Working knowledge of Seller Central, catalog management, and marketplace tools.
• Exposure to revenue metrics such as GMV, conversion rates, and sales performance tracking.

If interested please share your cv to [HIDDEN TEXT]