Customer Quality Engineer, Ballabgarh

As a Quality Engineer, you are responsible for ensuring the highest standards of product quality through rigorous inspection, defect management, and vendor coordination. You play a key role in reducing OE rejections, resolving customer concerns, and driving continuous improvement across tire and tube quality processes. Your efforts directly contribute to customer satisfaction and alignment with AOP targets.

• You implement and continuously improve pre-dispatch inspection (PDI) checks to ensure tire quality meets defined standards.
• You work to reduce OE rejections in line with Annual Operating Plan (AOP) goals.
• You handle customer concerns related to tires and tubes, ensuring timely resolution and satisfaction.
• You conduct regular customer visits and submit CAPA (Corrective and Preventive Actions) for OE complaints.

• You address tube-related concerns with vendors and support size additions as needed.
• You monitor tube inspection data and follow up with vendors for CAPA related to customer complaints.
• You collaborate with vendors to maintain quality consistency and drive improvements.

• You supervise the PDI team to ensure thorough inspections based on defined checklists and procedures.
• You verify that inspections cover visual appearance, weight, style, and color specifications.
• You ensure all tires meet quality and safety standards before shipment.

• You identify and document defects during inspection and coordinate with production or SCM teams for resolution.
• You ensure all necessary inspections and repairs are completed before dispatch.
• You conduct final checks to confirm readiness for shipment.

• You engage with customers to understand their requirements and expectations.
• You manage issue resolution and maintain strong customer relationships.

• You maintain accurate records of all inspections and PDIs.
• You generate detailed reports highlighting trends and recurring issues.
• You share quality concerns with technical teams and collaborate on corrective actions.

• 4 6 years in quality assurance, preferably in tire and tube manufacturing or automotive components