Goodyear - Head - Logistics & Customer Service

• Head - Logistics & Customer Service
• :
• - Initiate and align the strategic direction with supply chain director for Transportation, Warehousing, Import/Export and deploy the principles of Lean and zero loss.

• Define and drive success pillars of logistics.
• Collaborate with management teams to ensure all aspects of logistics are well developed and maintained throughout product lifecycle to ensure superior customer experience at a high level of efficiency.
• Identify and apply principles that enable continuous quality assurance and process improvement. Align technologies and processes to maximize service delivery.

Strategy Setup:

• Develop comprehensive logistics strategies covering warehouse management, transportation and import/export that align with the company's overall supply chain objectives and support profitable growth, including the design and optimization of the supply network to enhance efficiency, reduce costs, and improve responsiveness to market demands.
• Continuously review and refine logistics operations to ensure they are aligned with the latest industry trends and best practices, utilizing data analytics to identify opportunities for network improvement and cost savings.

Operation Excellence:

• Ensure logistics operations are safe, efficient, and meet or exceed all regulatory and business requirements.
• Implement sustainable practices within warehouse operations and transportation area to reduce environmental impact and improve long-term viability, integrating safety as a core component of our sustainability efforts
• Drive operational excellence by implementing lean principles and other continuous improvement methodologies.
• Identify and implement cost-saving initiatives through continuous improvement projects, leveraging data analysis and on-site observations, ensuring high service levels are maintained to meet customer expectations and enhance brand reputation.
• Utilize structured KPIs to monitor performance and drive continuous performance improvement within the warehouse operations and transportation area.
• Manage and optimize warehouse and transportation costs to ensure cost efficiency without compromising service levels or quality. Analysis and reporting warehouse cost
• Managing logistics budgets and finding ways to reduce costs while maintaining service quality.
• Focus on negotiating with carriers, handling export documentation, and managing risks in the shipping process.
• Build digital and sys capability, introduce advanced technology to warehouse operation

3PL Management:

• Develop 3PL sourcing strategy that aligns with the company's objectives, understanding the requirements for successful implementation and driving readiness for execution.
• Negotiate and manage 3PL contracts, ensuring that the terms are favorable and aligned with the company's strategic goals.
• Manage 3PL operations through process optimization and KPI management, ensuring that service levels and cost efficiencies are maintained and improved.

Team management:

• Lead and develop a high-performing logistics team, focusing on productivity, skill development, and continuous improvement freight
• Foster a culture of innovation and empowerment, encouraging team members to contribute ideas for process improvements.
• Build D&I culture in warehouse team, engage team speak up