Account Manager - Learning & Development

From our global experience working across thousands of projects and initiatives over the past 55 years, weve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Summary

The primary accountability of the Account Manager is to ensure GP successfully and profitably delivers its contractual obligations and customer satisfaction and are responsible for developing long-term relationships with a portfolio of clients. Connecting with key business executives and stakeholders they will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Account Manager will manage and develop client accounts to initiate and maintain favourable relationship with clients and are responsible for profitable revenue management, leading a team of Learning Consultants dedicated to meeting the operational needs of assigned clients.

The Account Manager will ensure GP Strategies’ standards for operations and service delivery align with the clients’ organisation and business needs. They will manage all GP Strategies’ team members, sub-contractors and partners, engaged in delivering the contracted services, while working with business development (CSL) to identify new opportunities and grow the GP brand.

The Account Manager ensures and implements contract deliverables as per agreed KPIs and SLAs and manages GP’s customers relationships with all key points of contact.

Essential Duties And Responsibilities

• Customer relationship management, acting as primary interface to all customers within assigned contracts
• Proactively analyse, summarise and manage the training requirements of the customers and customer requests, determine appropriate course of action and implement effective solutions assuring quality, innovation and focus on business impact of training by the development of programme plans, monitor and implementation of schedules, analysis of risks and development of mitigation plans
• Create an excellent organisation, meeting timelines, complying to processes and delivering high quality input and response through the implementation / support of all contract features and SLAs and KPIs
• Generate opportunities to extend business with their customers and where possible provide value added services as appropriate for continuous improvement
• Manage assigned area’s operations personnel teams, sub-contractors and partners, aligning with other operation’s teams to effectively utilise shared resources while working with the customer to obtain commitment of internal resources and any additional resources that may be supporting the service delivery
• Oversee proposals, use of agreed rate card pricing, and costs for assigned area in alignment with revenue and profit target
• To ensure that all policies and the Corporate Values of the Company are actively promoted and implemented at all times

Essential Requirements

• Experience working across APAC in a regional role with a dispersed team
• Proven experience of leading an operations or business unit
• Learning and Development industry knowledge and experience
• Excellent organizational, planning and controlling skills
• Proven ability to work well under pressure and within demanding timescales
• Proven experience of managing large and complex budgets and finance
• Proven teamwork experience and effective communication skills
• Networking skills
• Proven experience in operations
• Well presented
• Excellent project management skills

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Primary Location

IN-TN-Chennai

Work Locations

INDHomeOffice

Job

Business Operations

Organization

IND 204 GPS India

Job Type

Full-time

Travel

Yes, 25 % of the Time

Job Posting

Feb 26, 2024, 12:40:03 PM