Manager - AML/KYC

Role Summary:

We are seeking a skilled and proactive AML/KYC Manager to lead Transfer Agency, Institutional Banking and Wealth Management AML/KYC Operations. The Manager will oversee AML/KYC assessments and refresh activities, ensure investor accounts are appropriately reviewed, and maintain risk profiles in accordance with applicable regulatory standards, internal policies, and client-specific requirements. The role requires strong operational leadership, sound financial crime compliance knowledge, and the ability to deliver accurate, timely, and consistent outcomes across account opening and maintenance activities.

Location: Bangalore/Hyderabad, India.

Responsibilities:

Team Leadership & Oversight

• Lead and manage the AML/KYC team responsible for investor account opening, periodic refresh, and account maintenance reviews.
• Manage a team of approximately 10–20 AML/KYC analysts and senior analysts, with responsibility for work allocation, capacity planning, quality, performance, and development.
• Allocate work, monitor productivity and quality, and ensure assessments are completed within established service-level timelines.
• Coach and mentor team members, support performance management, and promote a collaborative and compliance-focused culture.

Documentation & Compliance Management

• Oversee the tracking and resolution of pending AML/KYC documentation for investor accounts, fund promoters, and complex legal entities.
• Review escalated files and support the team in identifying appropriate documentary evidence, ownership information, risk factors, and due diligence requirements.
• Ensure documentation is complete, current, appropriately approved, and maintained in accordance with regulatory, internal, and client-specific standards.

Query & Stakeholder Management

• Supervise the resolution of AML/KYC inquiries from clients, investors, fund administrators, and internal stakeholders.
• Ensure responses are timely, accurate, well documented, and aligned with compliance requirements and agreed operating procedures.
• Act as the primary escalation point for operational issues and coordinate with compliance, quality, and client teams to achieve timely resolution.

• Regulatory Compliance & Audit SupportEnsure team procedures remain aligned with applicable AML/KYC regulations, financial crime prevention policies, internal standards, and client-specific requirements.
• Lead preparation for internal reviews, client reviews, and regulatory or external audits, including collation of evidence and remediation tracking.
• Monitor exceptions, quality findings, and control gaps, and ensure corrective actions are implemented and closed within agreed timeframes.

Reporting & Analysis

• Prepare, review, and maintain accurate AML/KYC operational reports for clients, investors, and internal leadership within required timeframes.
• Monitor volumes, ageing, quality, productivity, and service-level performance, and communicate key risks, trends, and required actions.

Process Excellence & Continuous Improvement

• Drive initiatives to improve workflow efficiency, quality, standardization, and risk management across AML/KYC operations.
• Identify process gaps and recurring issues, perform root-cause analysis, and implement sustainable improvements in coordination with relevant stakeholders

Experience/Qualifications/Certification:

• 7–10 years of relevant experience in AML/KYC, compliance operations, fund administration, transfer agency, or a related financial services environment, including at least 2–3 years of demonstrated team- leadership or people-management experience and responsibilities
• Bachelors degree in business, accounting, finance, law, or an equivalent discipline. ACAMS or an equivalent AML qualification is preferable
• In-depth understanding of AML regulations, customer and investor due diligence, risk assessment, beneficial ownership, and financial crime prevention practices.
• Strong understanding of how AML/KYC requirements apply to investor onboarding, periodic refresh, account maintenance, and transfer agency operations.