Assistant Director/Director - Supply Chain Management & Design

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The AD/director - SCM & Design will own end-to-end operational excellence across all stores and the supply chain backbone. This leader will build teams, processes, and systems to deliver consistent in-store execution, customer delight, and a robust supply chain that can scale profitably. The leader will also have PnL responsibility for all the operational costs of the network.

Key Responsibilities:

1. Store Operations:

• Drive SOP adherence across our network of stores.
• Ensure inventory, entrepreneur and consumer experience KPIs are met.
• Build and manage a team of cluster/area managers for daily retail discipline.
• Establish audit systems and tech-enabled dashboards for monitoring.

2. Supply Chain Operations:

• Manage procurement, warehousing, Fruits and Vegetables supply chain, and last-mile logistics.
• Drive vendor SLAs, OTIF delivery, and cost optimization.
• Design scalable supply chain processes for expansion into new cities.
• Drive initiatives to reduce cost, improve efficiency and productivity of our supply chain and store operations.

3. People Leadership:

• Recruit, train, and inspire high-performing operations teams.
• Build a culture of accountability, ownership, and customer-first execution.
• Mentor entrepreneurs/franchisees to achieve operational excellence.

4. Strategy & Execution:

• Translate high-level sales and growth targets into operational plans.
• Design and improve operating models to ensure profitability at scale.
• Deploy technology for automation, visibility, and data-driven decision-making.

5. Key Metrics:

• SOP compliance score.
• Store Instock %.
• Shrinkage & waste %.
• OTIF (On-Time In-Full) delivery %.
• Stores compliance to promotions and merchandising execution.
• Staff, entrepreneur satisfaction & retention.
• SCM cost as a % of Sales.

Requirements:

• MBA preferred (Tier 1/2 B-Schools).
• 6 - 12 years experience in retail/QSR/FMCG with multi-store & multi-city operations leadership.
• Proven ability to design processes and also run on-ground execution.
• Strong people leadership: has led large teams (200+ people, 100+ outlets).
• Customer-obsessed, impact-driven, with a founder mindset.