Head - Tower Operations & Business Vertical

We are looking for an experienced and entrepreneurial Business Head to lead and scale our Tower Operations & Business vertical. This role will be responsible for driving business growth, managing overall tower operations, expanding client relationships, ensuring operational excellence, and leading new site alignments across regions.

The ideal candidate should possess strong telecom/tower industry exposure with the ability to balance strategic business development, operational leadership, client management, and execution excellence.

Key Responsibilities:

Business Growth & Expansion:

• Drive business growth for the Tower vertical by acquiring new enterprise and telecom tower clients.
• Develop strategic relationships with Tower Companies, Telecom Operators, IP-1s, and Infrastructure partners.
• Lead end-to-end business development activities including prospecting, client meetings, commercial negotiations, proposal management, and closures.
• Identify opportunities for new site alignments, regional expansion, and long-term strategic partnerships.
• Build and manage a strong sales pipeline to achieve revenue and business targets.
• Drive account expansion and repeat business from existing clients.

Operations Leadership:

• Oversee complete tower operations including order fulfilment, deployment planning, last mile execution, and service delivery.
• Ensure SLA adherence, operational efficiency, and timely execution across all active sites and clients.
• Monitor key operational metrics including OTD (On-Time Delivery), cost per km, vehicle utilization, and delivery performance.
• Lead process optimization initiatives to improve operational efficiency and reduce costs.
• Ensure smooth coordination between operations, supply chain, finance, compliance, and field teams.
• Drive operational scalability while maintaining service quality and client satisfaction.

Client & Stakeholder Management:

• Build strong relationships with enterprise clients and act as a strategic escalation point.
• Engage with senior stakeholders across procurement, operations, network, and infrastructure teams.
• Ensure high customer satisfaction through proactive communication and issue resolution.
• Lead vendor ecosystem management and strategic partnerships for operational execution.

Team Leadership:

• Build, mentor, and lead high-performing operations and business teams.
• Drive performance culture, accountability, and operational ownership across teams.
• Ensure alignment between business goals and operational execution.

Candidate Profile:

• 12-18 years of experience in telecom, tower operations, infrastructure logistics, or enterprise B2B operations.
• Strong experience in both business development and operations management.
• Proven track record of handling telecom/tower clients and driving business growth.
• Deep understanding of tower ecosystem, operational workflows, last-mile delivery, and field operations.
• Strong exposure to SLA management, client handling, vendor management, and cost optimization.
• Excellent leadership, negotiation, stakeholder management, and decision-making skills.
• Data-driven mind-set with strong operational and commercial acumen.
• Ability to work in a fast-paced, high-growth environment.

Preferred Industry Experience:

• Telecom Infrastructure
• Tower Companies
• Telecom Logistics
• Last-Mile Operations
• Enterprise B2B Operations
• Infrastructure Services