Contact Centre - Customer Service Advisor - Shift

• Contact Centre - Customer Service Advisor - Shift
• Company: Gratitude Inc
• Job Location: Mumbai, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 1 - 3 years
• Salary: 50K55K a month
• JOB POST TITLE:
• CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE | MUMBAI | UPTO 7 LPA | BPOZ/BPO1/BPO2COMPANY:
• LOCATION: Mumbai, India
• WORK SETUP:
• Onsite
• HIRING GRADE:
• BPOZ, BPO1, BPO2
• EXPERIENCE: 1 - 3 Years
• SALARY: Up to 7 LPA CTC
• JOB CODE:
• 412679 - US Voice Mumbai, 399558 - Pune Voice
• PROCESS:
• International Voice Banking and Cards US and Australia process
• SHIFT:
• 24x7 environment, aligned to US, UK or Australian business hours
• INDUSTRY: BPO / Banking / Customer ServiceJOB DESCRIPTION:

We are hiring for an International Voice Customer Service role. This role is suited for candidates with international customer service experience in Banking, Cards and other customer-facing processes.KEY RESPONSIBILITIES:

• Handle customer interactions daily with 0 availability time
• Ensure SLAs are met consistently at individual and team level
• Meet and exceed all performance thresholds
• Focus on Key KPIs like RSAT, AHT and customer experience
• Constantly remain abreast of new process changes
• Implement feedback and corrective actions to avoid repeat instances
• REQUIRED SKILLS:
• Excellent written and oral communication with neutral accent
• Strong customer advocacy and listening skills
• Strong analytical and technical skills
• Clear understanding of process and work instructions
• Multi-tasking capability
• Resilience and flexibility to change
• Ability to generate solutions and apply logical conclusions
• Advanced Windows and computer proficiency with accurate data-entry skills
• ELIGIBILITY:

Graduate and above with minimum 1 year and maximum 3 years relevant experience in contact center industryHSC with minimum 18 months and maximum 3 years relevant experience in contact center industry

• Preferred experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location.
• Any International Voice Experience is good
• Graduate or undergraduate in relevant customer service field preferred
• Flexible to work in 24x7 environment .