OHL 409859 International (UK Insurance)

• OHL 409859 International (UK Insurance)
• Company: Gratitude Inc
• Job Location: Mumbai, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 1 - 4 years
• Salary: 6L7L a year
• About the Role
• : International Voice Process UK Insurance
• Job ID:
• 409859\
• Location: Mumbai\
• Experience: 14 Years\
• Salary: 67 LPA\
• Band:
• BPO 1/2\
• Shift: Rotational UK Shifts\
• Notice Period: Immediate joiners to 30 days\
• Employment Type: Full-time
• ## Job Summary

We are looking for customer-focused professionals with experience in the international insurance domain to join our UK Insurance process. Candidates must possess excellent English communication skills and a strong customer service orientation. Experience in UK or US insurance is acceptable; prior experience specifically in UK insurance is not mandatory.

• Candidates with chat or email support experience who are comfortable transitioning to an international voice process are also welcome to apply.
• ## Key Responsibilities
• Handle customer queries through voice calls and provide professional, accurate, and timely resolutions.
• Deliver excellent customer service to existing international insurance customers.
• Support customers with queries related to life insurance, pensions, retirements, and other insurance-related services.
• Communicate effectively with customers using appropriate scripts, canned responses, and approved communication templates.
• Handle customer concerns, requests, and service-related issues while maintaining quality standards.
• Manage a high volume of customer interactions and ensure timely resolution of queries.
• Maintain accurate customer records and update systems in accordance with process guidelines.
• Follow company policies, compliance requirements, and established service procedures.
• Meet defined performance metrics, quality standards, and Service Level Agreements (SLAs).
• Work collaboratively with team members and adapt to changing business requirements.
• ## Eligibility Criteria
• Graduate in any discipline.
• 14 years of relevant work experience.
• Background in the international insurance domain is mandatory.
• Candidates with UK or US insurance experience are eligible.
• Previous experience in UK insurance, particularly in life insurance, pensions, or retirement services, is an added advantage.
• Candidates with international insurance chat or email support experience may apply if they are comfortable working in a voice process.
• Excellent English communication skills are mandatory.
• Strong customer service, interpersonal, and problem-solving skills.
• Ability to work in rotational UK shifts.
• Immediate joiners and candidates with a notice period of up to 30 days are preferred.
• ## Salary and Benefits
• Annual CTC: 67 LPA
• Location: Mumbai
• Shift: Rotational UK shifts
• ## Important Hiring Conditions
• Former TCS employees are not eligible for this position.
• PAN and Date of Birth (DOB) details are required for employee profile creation, subject to applicable data privacy and verification policies.
• ## Ideal Candidate Profile

The ideal candidate will have international insurance domain experience, excellent spoken and written English, strong customer-handling skills, and the flexibility to work UK shifts.

Candidates from UK or US insurance processes with voice, chat, or email support experience are encouraged to apply. .