Posted: 13 hours ago
Posted: 13 hours ago
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Job Description
- Team Leader for US Banking Process
- Company: Gratitude Inc
- Job Location: Mumbai, Maharashtra, India
- Employment Type: Not specified
- Experience Required: 1+ years
- Salary: 41K45K a month
- Description / Requirements
- Responsible for maintaining discipline and absenteeism of team on the floor.
- Responsible for staff retention within the team.
- Coordination between Managers and Team Members.
- Ensure prompt and accurate service and achievement of targets.
- Responsible for Team Building & Implementation of Processes
- Team handling and Mentoring.
- Performance feedback session to be provided to agents.
- Analyze various reports including process dashboards & team performance reports.
- Should have working knowledge of AHT and WFM.
- Primary focus on achieving SLA.
- Motivating associates through effective management, career development & implementation of reporting mechanism.
- Timely Submission of Operations Review
- Preparing roster and manage shrinkage
- Conduct audits & share feedback with team members
- Monitor team performance and report on metrics
- Good analytical skills, expertise in MS Excel
- Need 1 year of TL Experience on papers atleast in International Voice Process
- Salary package 5 LPA to 5.5 LPA .
Skills
Banking ProcessMentoringCareer DevelopmentOperations ReviewAnalytical SkillsCoordinationPerformance FeedbackTeam BuildingReporting MechanismStaff RetentionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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