Quality Analyst - Voice Advance Kolkata Onsite MNC Limited Positions
IT / Software Development & Related
Posted: 3 weeks ago
2-7 years
Kolkata(New Town)
IT / Software Development & Related
work from office
Full Time
Closes 21 Dec 2026
Posted: 3 weeks ago
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Job Description
3–6 yrs international voice customer service with 1–2 yrs dedicated Quality Analyst experience. Expertise in call monitoring, quality scoring, calibration, RCA, compliance, coaching, escalations
retention and billing queries. Utilities, CRM, Excel and reporting skills preferred.
Required Candidate profile
Skills:retention and billing queries. Utilities, CRM, Excel and reporting skills preferred.
Perks and benefits
PF, Insurance Leave encashmentSkills
Advanced Inbound / Blended Voice Customer CareQuality AnalysisCall MonitoringCall QualityQuality MonitoringQC ToolsCall AuditFeedbackIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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