GrayQuest - Product Manager

Role Overview:

We are seeking experienced Product Managers to drive the evolution of GrayQuest's platform across our three business lines:

• EMI (Lending) - our core education-financing product enabling parents to pay institutional fees in monthly instalments.
• SaaS for Institutes - software platform serving our 7,000+ institution network with fee collection, reconciliation, reporting, and analytics tools.
• Payments - payment orchestration layer across multiple Payment Aggregators (PAs), purpose-built for education use cases.

We are hiring across all three lines, and prior fintech experience will help.

This role demands a product-focused professional who can enhance user experiences across our 7,000+ institution network, optimise payment and lending flows, and build scalable product systems. You will own key product initiatives that directly impact platform adoption, transaction growth, and customer satisfaction.

Key Responsibilities:

Product Development & Execution:

• Parent Experience: Optimise the end-to-end parent journey from fee discovery to EMI completion, ensuring transparency and ease of use.
• Institution Success: Design product features that increase value for educational institutions, including better reporting dashboards, reconciliation tools, and fee collection analytics.
• Payments Orchestration: Build and refine routing logic across multiple Payment Aggregators to maximise success rates, minimise cost, and deliver education-specific payment experiences.
• Partnership Integration: Work with banking and NBFC partners to streamline loan origination processes and improve underwriting experiences.
• Technical Product Management: Collaborate with engineering teams to build scalable systems, optimise payment processing, and ensure platform reliability at growing transaction volumes.
• Regulatory Compliance: Translate RBI guidelines (Digital Lending Guidelines, LSP requirements) into compliant product flows and user interfaces.

Performance Optimisation:

• Conversion Analytics: Monitor and optimise key product metrics including EMI adoption rates, payment success ratios, and user engagement across the platform.
• Product-Market Fit: Continuously refine product offerings based on institutional feedback, parent behaviour data, and market research to strengthen competitive positioning.

You will be a good fit if you bring in:

Technical & Analytical Skills:

• Strong analytical capabilities with experience using data to drive product decisions and optimise user funnels.
• API and integration experience with payment gateways, banking systems, and third-party financial services.
• User research and design thinking expertise to create intuitive experiences for diverse user segments.

Domain Knowledge (good to have):

• Prior fintech experience strongly preferred - across any of: lending/EMI, payments/PA orchestration, or B2B SaaS for regulated industries.
• Financial services background with understanding of EMI products, payment processing, and regulatory compliance (RBI, NPCI guidelines).
• 2+ years of experience in product management.
• B2B platform experience with multi-sided marketplace or embedded finance products preferred.

What We Offer:

• Pivotal role in scaling India's leading education-fintech platform across lending, SaaS, and payments.
• Direct impact on product strategy and market expansion, with autonomy to drive innovation across all three business lines.
• Dynamic environment that values product excellence, data-driven decision making, and customer-centric innovation.