Customer Service (Home Loan Department)-Chennai

We are Hiring Customer Service Manager

Industry: Housing Finance / Home Loans

Department: Customer Service / Customer Relationship Management

Job Summary

We are looking for a customer-oriented Customer Service Manager to handle customer queries, resolve complaints, provide support throughout the home loan lifecycle, and ensure a positive customer experience.

Key Responsibilities

• Handle customer queries related to home loans, EMIs, interest rates, loan statements, and repayment schedules.
• Assist customers with loan account statements, foreclosure letters, NOCs, and other loan-related documents.
• Coordinate with internal departments to resolve customer complaints and service requests within the defined turnaround time (TAT).
• Support customers with loan disbursement updates, repayment issues, and account-related clarifications.
• Follow up on pending customer requests and ensure timely resolution.

Eligibility Criteria

• Qualification: Any graduate.
• Experience: 1–4 years in customer service, preferably in a bank, housing finance company (HFC), NBFC, or financial services organization.
• Good communication and interpersonal skills.
• Basic knowledge of home loans, loan documentation, EMI calculations, and repayment processes is preferred.
• Basic computer knowledge and proficiency in MS Excel.
• Ability to handle customer complaints professionally and work within defined TATs.

• Preferred Candidate Profile
• Candidates with experience in customer service or customer relationship management in housing finance companies, banks, or NBFCs will be preferred.
• Key Skills
• Customer Query Handling | Complaint Resolution | Home Loan Servicing | CRM | Customer Relationship Management | Documentation | MIS Reporting | TAT Management | Coordination Skills