City Operations Head - EV/Battery Swapping

:

• Lead end-to-end city operations for battery-swapping stations.
• Manage station uptime, battery availability, swap turnaround time and network utilization.
• Own city-level operational KPIs and drive continuous improvement.
• Manage Cluster Heads, Station Operations and on-ground teams.
• Plan manpower deployment, shifts, productivity and resource utilization.
• Monitor battery inventory, movement, charging, faulty batteries and replacements.
• Coordinate with central operations or control room for real-time operational issues.
• Manage third-party vendors for logistics, maintenance, battery repair and infrastructure services.
• Identify operational bottlenecks and implement corrective actions.
• Monitor station performance through operational dashboards and analytics.
• Coordinate with landlords, fleet partners, OEMs and other city stakeholders.
• Ensure compliance with safety, SOPs and operational standards.
• Support expansion of swapping stations within the city and ensure smooth new-site commissioning.
• Drive cost optimization while maintaining service reliability.