Sr. Salesforce Administrator

GreytHR is trusted by CFOs, loved by CHROs, and proudly Great Place to Work Certified. Serving 30,000+ clients across 25+ countries and managing over 3 million employees, GreytHR is India's leading HRMS provider. The company is rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At GreytHR, people always come first. The Great Place to Work Certification reflects the commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

Job Summary:

As a Senior Salesforce Administrator at GreytHR, you will play a crucial role in continually improving and enhancing the Salesforce platform. This involves gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. The user experience on Salesforce is of utmost importance to us, and as a Senior Salesforce Administrator, you will enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as the top priority.

We are seeking an individual with a deep understanding of the Salesforce platform who can quickly identify areas of improvement by comprehending our current setup and business objectives. The ideal candidate should be proficient in change management, governance, and effectively communicating, prioritizing, and managing all aspects of a Salesforce project. Stakeholder engagement is a key aspect of this role, requiring the ability to translate technical information into layman's terms and clearly explain design options and their potential impact.

Senior Salesforce Administrators at GreytHR will possess additional years of technical experience along with a strategic focus. They should demonstrate a proven ability to analyze, design, and optimize processes using the Salesforce platform, thereby increasing user adoption and driving best practices.

Key Responsibilities:

• Managing all aspects of user and license management, such as new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Making Salesforce configuration changes, including but not limited to Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding basic triggers and having knowledge of Apex code
• Overseeing Sandbox environment management and DevOps/release management
• Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
• Recognizing unused or underutilized platform features
• Creating a platform roadmap, defining priorities, and liaising with stakeholders
• Ensuring clear communication of any platform changes to end users and stakeholders
• Managing data to enhance Salesforce data quality by implementing rules and automation as necessary
• Proactively maintaining the system, including security reviews, release updates, health checks, and Optimizer
• Handling user support tickets, monitoring, and improving user adoption
• Providing new user and ongoing user training
• Documenting technical aspects

Qualifications:

• Strong Salesforce product knowledge and a minimum of 5 years of hands-on Salesforce Administration experience with Sales Cloud
• At least 1 year of experience in the B2B SAAS Industry
• Certified Salesforce Administrator
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder)
• Bachelor's degree in business, operations, or a related field
• Active involvement in the Salesforce community is advantageous
• Experience in the HRMS Software industry is a plus
• Excellent communication and interpersonal skills
• The ability to work independently as part of a team

- Strong time management skills,