Trainer - Service Desk Operation (Part Time)

• Trainer - Service Desk Operation (Part Time)
• Company: Greythr
• Job Location: Pune, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 3+ years
• Salary: 6L9L a year
• Trainer - Service Desk Operation (Part Time)
• Job ID - EB-1332
• Job Role: Trainer: Service Desk Operations
• Job Location: Pune
• Job Type: Full-Time
• Reporting to: Centre Manager
• Mode: In office (6 days working with fixed Sunday)
• Shift: Day
• About the Role:

We are seeking a dynamic and experienced Service Desk Trainer to deliver and continuously enhance training programs for aspiring IT support professionals. The ideal candidate will have a strong grasp of ITIL practices, in-depth knowledge of service desk workflows, and a solid foundation in computer hardware, networking, and operating systems. They should be capable of identifying and resolving hardware, software, and network-related issues, and confidently demonstrate live troubleshooting techniques as part of the training.

The candidate must also possess excellent communication and customer handling skills across multiple channelsincluding in-person, phone, chat, and email, with prior exposure to a BPO or customer service environment being highly desirable.

• Required Skills & Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in IT Service Desk or Technical Support roles.
• 1+ years of experience in delivering technical training, preferably in an IT support or call center environment.
• Familiarity with ticketing systems such as ServiceNow, Jira Service Desk, Zendesk, etc.
• Excellent communication, facilitation, and interpersonal skills.
• Experience with training needs analysis, instructional design, and adult learning principles.
• Proficiency with MS Office, LMS platforms, and virtual training tools (e.g., MS Teams, Zoom).
• Good experience in handling all the software Installation request and issues related - Anti Virus, Citrix, Cisco AnyConnect, office applications, SCCM. etc
• Additional Qualifications:
• Certified Technical Trainer (CTT+) or other instructional design certification.
• Experience using Learning Management Systems (LMS) for content delivery and reporting.
• Exposure to global support models (24x7 support, multi-language teams, etc.).
• Knowledge of remote/hybrid workforce support challenges and training approaches. .