Key Accounts Manager (E-Commerce)

About The Role

• Were looking for someone who thrives in ambiguity, moves with speed, and treats the business like
• their own. You wont be handed playbooks — youll be writing them.
• As a Key Account Manager, youll lead the growth of select e-commerce or quick commerce accounts
• — the ones that move fast and demand even faster thinking.
• Youll own everything that moves the needle: P&L, visibility, supply, relationships, and ROI.
• If you enjoy solving problems, spotting opportunities, and building with intent — this roles for you.
• What Youll Own
• P&L Ownership
•  Own end-to-end performance for your assigned accounts
•  Identify growth levers, plug inefficiencies, and scale sustainably
• Platform Relationships
•  Build strong connects with category, marketing and commercial teams
•  Ensure your platform champions the brand — across campaigns and conversations
• Operations & Supply
•  Finalize assortments, monitor fill rates, and drive forecasting with SCM
•  Ensure hygiene in returns, claims, and reconciliations
• Campaigns & Visibility
•  Own merchandising, content, pricing, and search/display execution
•  Activate impactful campaigns across seasonality, brand moments, and platform events
• Planning & Budgeting
•  Build the annual marketing calendar for your platforms
•  Allocate spends based on brand priorities, seasonality, and ROI
•  Track performance and make smart, fast course corrections
• Insights & Impact
•  Dive deep into consumer behaviour, competitor actions, and platform data
•  Translate insights into sharp, executable moves
• Cross-functional Hustle
•  Collaborate with Brand, SCM, Finance and Analytics teams
•  Lead projects across launches, fill-rate improvement, platform audits, and more
• What You Bring
•  3–7 years in the FMCG / Food industry
•  Hands-on experience in e-commerce or quick commerce platforms
•  Strong analytical skills, Excel comfort, and decision-making instincts
•  Proven ability to manage external stakeholders and internal chaos
•  A bias for action, curiosity for data, and hunger to grow
•  Bachelors or MBA from a Tier 1 / Tier 2 institute
• Skills: performance marketing,retail category management,ecommerce