Payment Onboarding Specialist

Job description / Role

• Now Hiring: Payment Onboarding Specialist
• Location: Dubai, UAE
• Job Type - Full Time
• Work Schedule: Monday to Friday
• Overview:

We are looking for an experienced and detail-oriented Payment Onboarding Specialist to join our growing Forex/Fintech team. If you have a strong understanding of payment onboarding processes, PSPs, and client support, this is your opportunity to work in a fast-paced and rewarding environment.

Key Responsibilities

• Manage the onboarding and integration process for payment providers, merchants, and clients
• Coordinate with PSPs, internal teams, and external partners to ensure smooth onboarding operations
• Monitor and maintain onboarding documentation, compliance checks, and account setup processes
• Handle payment-related issues, escalations, and follow-ups in a timely manner
• Update and manage client records using CRM systems and payment tools

• Minimum 1 year of experience in Payment Onboarding
• Previous experience in the Forex Trading, Fintech, or Financial Services industry is required
• Strong knowledge of onboarding procedures, PSPs, payment gateways, and payment operations
• Excellent communication and coordination skills
• Hands-on experience using CRM systems and payment platforms/tools
• Strong attention to detail and ability to work in a fast-paced environment

Salary:

AED 8,000 to 10,000 per month inclusive of fixed allowances.

About the Company

Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively. The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance. Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodology—integrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies. This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments.

Key Competencies Include:

• Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction.
• Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships.
• Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI.

• Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage. Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth. Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in todays digital landscape.