Payment Operations Specialist

Job description / Role

• Now Hiring: Payment Processing Specialist – Fintech | Dubai, UAE
• Location: Dubai, UAE
• Job Type - Full Time
• Work Schedule: Monday to Friday
• Gender - Female
• Nationality - Filipino (preferred)
• Overview

We are currently seeking a detail-oriented Payment Processing Specialist to join a leading Fintech company in Dubai. This role focuses on managing international payment operations, ensuring smooth, secure, and compliant transaction handling.

Key Responsibilities

• Process and manage payment transactions with high accuracy and efficiency
• Investigate and resolve delayed, failed, or missing payments across various payment systems
• Coordinate with Payment Service Providers (PSPs) to ensure seamless transaction flow
• Work closely with Sales teams to ensure proper payment protocols and share accurate banking details
• Maintain and update a database of banking details, tracking availability and status
• Record all fund movements in CRM (Deposits, Withdrawals, Refunds, Bonuses, Credits)
• Handle KYC documentation for CRM and payment providers
• Maintain detailed reconciliation reports and transaction records for audit readiness
• Analyze payment data to identify trends, irregularities, and insights for reporting
• Ensure full compliance with AML/CFT policies and regulatory standards
• Collaborate with internal teams (Sales, Compliance, Finance, CRM) to resolve payment queries efficiently

• Proven experience in payment processing / payment operations, preferably in Fintech or Forex industry
• Strong understanding of international banking systems (UK banking experience preferred)
• Experience working with PSPs, transaction monitoring, and reconciliation
• Familiarity with KYC, AML/CFT compliance standards
• Proficiency in Excel and CRM systems
• Strong analytical and problem-solving skills
• Excellent communication and coordination abilities
• Ability to work in a fast-paced, high-volume environment

Salary:

AED 5,000 to 7,000 per month inclusive of fixed allowances.

About the Company

Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively. The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance. Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodology—integrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies. This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments.

Key Competencies Include:

• Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction.
• Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships.
• Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI.

• Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage. Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth. Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in todays digital landscape.