Customer Retention Lead - B2B Logistics Startup

Description: We are currently retained by a leading and well established logistics startup to hire a Customer Retention Lead (B2B) for them. This role will strengthen long-term client partnerships to drive retention, renewals, customer satisfation and revenue expansion across key enterprise accounts.

Key Responsibilities:

• Build and scale retention programs for key accounts to increase renewals, deepen account penetration and enhance CLV.
• Manage large enterprise customers and engage senior client stakeholders.
• Drive upsell and cross-sell across logistics offerings while proactively reducing customer churn.
• Lead QBRs; manage renewals, pricing, and SLAs.
• Own revenue targets for existing accounts and support account expansion.
• Lead and mentor account management teams; set KPIs and performance goals.

Requirements:

• 8+ years in logistics/supply chain B2B sales post MBA
• 5+ years in Senior Account Management or Retention roles.
• Strong enterprise account management, negotiation and stakeholder skills.
• Good understanding of FTL, LTL, air/sea freight, warehousing and 3PL.

If you think you meet the criteria and fit the bill, then please do share your cv with a cover note on your customer retention story.