International- Voice Customer Support| 0-2 Yrs| MS Office| Bengaluru

Role : International Voice Customer Support

Designation: Associate Customer Support / Senior Associate Customer Support

Job Location: Bangalore, Electronic City

Process: CSA Voice Support

Employment Type: Full-time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply..

Experience: Freshers to less than 24 months U1; more than 24 months U2 ( Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)

Required Skills: Excellent voice communication, customer-handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Transport: Two-way transportation will be provided.

***************************************************************************

IMMEDIATE JOINERS ALERT!

• We're looking for candidates who can join immediately.
• If you're available, please send your CV via WhatsApp only to: 9076159575
• Please note: No calls will be entertained.
• ****************************************************************************

Key Responsibilities:

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.

Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.

Salary Structure:

The annual TCTC (Total Cost to Company) will be based on the candidate's experience and category.

• For freshers, the salary will be 4.5 LPA for C1 and 3.1 LPA for B2.
• Candidates with 6-11 months of experience will receive 5.5 LPA for C1 and 3.5 LPA for B2
• While candidates with 1217 months of experience will receive 6.5 LPA for C1 and 4 LPA for B2.
• Candidates with 18 months and above of experience will receive 7.5 LPA for C1 and 4.22 LPA for B2.
• While those with 24 months and above of experience will receive 8 LPA for C1 and 4.75 LPA for B2.