Principal CRM Tech Lead

About the role:

We are seeking a highly skilled Principal CRM Tech Lead specializing in CRM Platforms such as Veeva Vault CRM to drive technical excellence of the product – customizations, configurations, application ownership, and seamless integration across our enterprise ecosystem. This role demands deep technical expertise in Veeva Vault development, API integrations, and cloud architecture, along with the ability to partner with Product Management, technical leaders, and business stakeholders to deliver scalable and high-impact solutions.

Key Responsibilities:

1. Application Ownership & Technical Leadership

• Lead the design, development, and maintenance of Veeva Vault CRM , Veeva Align, Veeva Events Management, Veeva Meeting Hub , Veeva Vault CRM myInsights field reporting and Veeva Content Lab solutions including configurations, customization and integrations, ensuring performance, scalability, and security.
• Serve as a design authority, providing architectural guidance for Veeva Vault applications and integrations.
• Implement and enforce ITMS (IT Management System) controls, ensuring compliance and operational excellence.

2. Delivery Oversight & Vendor Management

• Oversee end-to-end project delivery, working with internal teams and external vendors to ensure timely, high-quality implementations.
• Manage vendor-led scrum teams, providing technical oversight and governance to align with business objectives.
• Define and enforce best practices, coding standards, and security policies across development efforts.

3. Veeva Vault & Cloud Integration Expertise

• Architect and develop scalable Veeva Vault integrations with enterprise systems using REST/SOAP APIs, Azure Integrations, MuleSoft, or other middleware platforms.
• Optimize Veeva Vault capabilities to enhance customer engagement and operational efficiency.
• Ensure seamless integration between Veeva Vault Platforms, Azure, AWS, GCP, and third-party applications.

4. Strategic Partnerships & Business Alignment

• Work closely with Product Management and key business stakeholders to translate business needs into scalable technical solutions.
• Drive alignment between engineering teams and enterprise architecture within a federated architecture model.
• Influence roadmap decisions by providing technical insights and feasibility assessments.

5. Innovation & Continuous Improvement

• Stay ahead of industry trends, emerging technologies, and Veeva Vault advancements to drive innovation.
• Implement automation, DevOps best practices, and CI/CD pipelines to accelerate development cycles.
• Foster a culture of continuous learning and mentorship within the engineering team.

Required Skills & Qualifications:

• Bachelor’s degree in engineering, computer science, information technology, or a related technical field, or equivalent experience.
• 10+ years of software engineering experience, with deep expertise in Veeva Vault Platforms (CRM, Align,VEM,VMH), Salesforce CRM .
• Strong experience with Java SDK , X-Pages, VueJs, Apex, JavaScript, and API development.
• Proven ability to design and implement Veeva Vault integrations with enterprise applications.
• Experience managing ITMS controls, security, and compliance in a regulated environment.
• Hands-on experience with cloud platforms (Azure, AWS, or GCP) and microservices architectures.
• Strong leadership, vendor management, and delivery oversight experience.
• Ability to partner effectively with Product Management and cross-functional stakeholders.
• Excellent communication skills with the ability to influence technical and business leaders.

Preferred Skills:

• Veeva Vault CRM / Salesforce Architect or Developer certifications (e.g., Salesforce Certified Technical Architect, Certified Application Architect).
• Experience in Pharma, Healthcare, or Life Sciences industries.
• Knowledge of AI/GenAI-powered CRM enhancements and automation tools.

Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.

GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.

If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.