Enhance Your Service To Customers Career (Chennai)

• Enhance Your Service to Customers Career (Chennai)
• Company: GS Infotech
• Job Location: Chennai, Tamil Nadu, India
• Employment Type: Full-time
• Experience Required: 3 - 7 years
• Enhance Your Service to Customers Career
• Who you are/:

Maintain qualified telephone etiquette, tone, and empathy when managing a high volume of incoming customer enquiries or making focused outgoing calls. Identify customer problems, respond to questions about products and services, troubleshoot account difficulties, and defuse irate callers, always aiming for First/-Call Resolution. To sustain excellent call quality scores, strictly follow approved call flows, disclosures, compliance scripts, and security protocol requirements.

During and right after calls, accurately record customer interaction information, call outcome disposition codes, comments, and follow/-up tasks into CRM platforms. Ensure correct case tagging and unambiguous handover documentation by forwarding unresolved difficult technical issues, billing disputes, or second/-tier service requests to specialised internal departments.

• Experience/:
• 3 to 7 yrs
• Location/:
• Chennai
• Candidate Application/:
• Full Name/:
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• Qualification/:
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• Candidate Category/: Fresher / Experienced
• Willingness to Relocate/: Yes / No
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• Apply now to become our Next Voice Process Executive/ HR /- Maria .