Non Voice Process Data Verification (Chennai)

• Non Voice Process Data Verification (Chennai)
• Company: GS Infotech
• Job Location: Chennai, Tamil Nadu, India
• Employment Type: Full-time
• Non Voice Process Data Verification & Operations

Duties/: Email and Chat Support Management/: Respect professional written communication standards while responding to incoming written questions, client requests, and escalations via email, live chat, or ticketing platforms.

Data Processing & Transaction Resolution/: In compliance with standard operating procedures SOPs, examine, confirm, and carry out back/-end data transactions, account updates, order verifications, and claims processing.

SLA & Queue Management/: Keep an eye on ticket lines, meet daily volume clearance targets, maintain quick First Response Times FRT, and reach target Average Handling Times AHT.

Root/-Cause Analysis & Escalation Handling/: Determine persistent client problems, carry out preliminary troubleshooting, classify different kinds of difficulties, and forward complicated technical or business problems to tier/-2 teams.

Process Analytics & Quality Logging/: Use monitoring spreadsheets and ticketing dashboards to record ticket resolution statuses, error rates, daily transaction volumes, and customer satisfaction metrics CSAT/DSAT.

• Focus Skills/: Education/:
• Bachelor&rsquos; Degree in Commerce, Business Administration BBA, Computer Applications BCA, Arts B.
• A., Science, or equivalent diploma.
• Experience/:
• 0 to 3/+ years of hands/-on experience as a Non/-Voice Executive, Email/Chat Support Representative, Back/-Office Data Specialist, or Transaction Process Associate.
• Technical Mastery/:
• Written English proficiency, CRM and ticketing systems Zendesk, Salesforce, Freshdesk, ServiceNow, quick typing speed, MS Excel/Google Sheets, and SLA tracking
• Apply now to become an integral part of our growing team With Regards, HR /
• Maria .