Start Developing Your Voice Process (Chennai)

• Start Developing Your Voice Process Job (Chennai)
• Company: GS Infotech
• Job Location: Chennai, Tamil Nadu, India
• Employment Type: Full-time
• Experience Required: 3 - 7 years
• Start Developing Your Voice Process Job

Who you are/: Help clients with account management, billing questions, service activations, troubleshooting, and general product enquiries by providing transparent, competent, and sympathetic customer service over live phone calls. Use critical thinking and active listening to identify the underlying causes of client problems, give accurate information about products and services, address complaints as soon as feasible, and defuse difficult customer situations.

Maintain real/-time documentation in CRM platforms while operating contact center telephony systems; update account data, precisely tag call dispositions, monitor outstanding tickets, and arrange appropriate follow/-up calls.

During each voice conversation, adhere to standardised call flows, required disclosure verification procedures, security measures, and customer data protection requirements /(such as GDPR, PCI/-DSS/).

• Experience/: 3 to 7 yrs
• Location/: Chennai
• Candidate Application/:
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• Candidate Category/: Fresher / Experienced
• Willingness to Relocate/: Yes / No
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• Apply now to become our Next Voice Process Executive/ HR /
• Maria .