Posted: 1 year ago
Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- Telephonic technical support to field teams for CATV (Cable TV) and Broadband services.
- Provisioning testing, issue resolution, and system monitoring to ensure seamless service delivery.
- Backend support to application users and Local Cable Operators (LCOs) for both Broadband and CATV operations.
- Assisted office teams and LCOs in onboarding new service locations and resolving location-specific issues.
- Managed and closed service requests through the E-Support ticketing portal, ensuring timely resolution of issues reported by ground teams.
- Contributed to the implementation of new operational processes, enhancing efficiency and service quality.
Applicant can share their resume to nazima.jamali@gtpl.net or connect me 9081156881
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OperationsSystem MonitoringEsupportResourceTechnical SupportHiringSystemTechnicalOperationsTechnical SupportService DeliveryDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
GTPL Hathway is one of India's leading Cable TV and Broadband service providers. Our Digital Cable TV services reach an estimated 8 million households in over 500 cities across India including towns in Maharashtra, Gujarat, Rajasthan, West Bengal, Jharkhand, Bihar, Madhya Pradesh, Andhra Pradesh, Telangana, Goa and Assam. GTPL Hathway is the largest MSO in Gujarat with a 67% share of the Cable TV market and is the second largest player in the cable market of Kolkata and Howrah with a 24% market share. GTPL Hathway has a significant presence in all other markets that it operates in.
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