Outbound Telecaller

Role & responsibilities

• To handle walking customers.
• To resolve the customers complaint.
• To inform them about new products and services.
• To listen to objections and handle them effectively.
• To generate more leads from the people out called.
• To enter the details of every interaction in the system.
• Basic computer knowledge,
• Fluency in Gujarati and Hindi language
• Should be Interactive.
• Good communication skills
• Company dress code wearing compulsory.
• Work in excel and outlook.
• complaint email sends to technical team for complaint resolution.
• Generate sales leads. broadband and CATV (with call or reference generate leads)
• complain follow up and make walk in customers report.
• MQ and PP work Reports, and attain customers