Credit Associate

About GUS Education India (GEI)

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Job Purpose

• To ensure that course fees are collected in accordance with financial procedures and the terms and conditions agreed with students and firms, and that appropriate action is taken at the correct time when debts become overdue.
• Proactive telephone/text/email contact with debtors to achieve monthly collection targets. Manage monthly debtors and report on progress throughout the month to Head of Student Finance
• To provide a first-class service to students, external firms and the business.

Relevant Experience

• 0 to 2 years of work or Apprenticeship experience.
• Excel and Word
• Use of Windows-based accounting system
• Use of e-mail
• Customer service
• Maintenance of a computerized sales ledger system including accurate and timely invoicing and collection of debts.
• Preparation of internal reporting information on an accurate and timely basis.
• Nominal ledger entries.
• Working internationally preferably with the UK

Key Accountability

• Actions

Stakeholder Service

Credit Control and Debt Collection: 

• Manage the collection of overdue student fees, tuition fees, and other receivables.
• Contact students, sponsors, and external bodies via phone, email, and written correspondence to follow up on overdue accounts.
• Implement collection strategies to reduce outstanding debts and improve the University's cash flow.
• Negotiate payment plans with students and sponsors as needed to facilitate debt repayment.
• Maintain detailed and accurate records of all communications and debt recovery actions.

Customer / Student Account Reconciliation:

• Reconcile the accounts receivable ledger to ensure that all payments are correctly accounted for and posted.
• Investigate and resolve any discrepancies or disputes by liaising with internal departments and debtors.
• Regularly review aged debt reports and take necessary actions for debt recovery.
• Work and advise Student on best way to manage fee payment and record all contact with clients on the ULaw CRM system, ensuring that a complete and accurate record is saved and updated with each contact.

Debt Management and Financial Oversight:

• Ensure all invoices and student payment plans are produced accurately and on time and manage related queries efficiently.
• Work closely with third-party debt collectors, firms, and finance providers, providing timely instructions and responses.
• Review balances on the finance system (currently Agresso) and advise on necessary adjustments.
• Reconcile student and/or firm accounts in the finance system with a clear understanding of transactions and required adjustments.

Student Financial Guidance:

• Guide and support students with Student Loans Company (SLC) loan application queries, advising on the appropriate course and available payment plans.
• Help students considering withdrawal, intermission, or transfer by clearly explaining their tuition fee liabilities and discussing options.
• Ensure a thorough understanding of relevant policies affecting students' financial responsibilities.

Self-Focus

Customer Service and Communication:

• To provide an exceptional level of customer service to our students in all areas relating to the finance elements of the students tuition at the University
• Serve as the main point of contact for credit control-related enquiries from students, sponsors, and other stakeholders.
• Provide accurate and timely information regarding account balances, payment options, and deadlines.
• Manage queries and disputes professionally, escalating complex issues to the Finance Leadership team where necessary.