Senior Business Analyst

At Gyrus, we are driven by a vision to deliver exceptional customer value with innovative learning technology solutions for organizations globally. We build innovative, industry-leading cloud software services for Learning & Development. Our GyrusAim Learning Management System (LMS) is a leading B2B SaaS service consistently recognized as one of the Top 20 Learning Systems.

As a Senior Business Analyst, you will be critical in bridging the gap between business needs and technical solutions. You will collaborate with cross-functional teams in our India and USA offices to drive the development of new features and enhancements for GyrusAim LMS. Your expertise in understanding client needs, analyzing business processes, and developing technical solutions will ensure our product remains competitive and aligned with market demands.

Key Responsibilities:

• Interact with Product and Customer Success Leads to understand the business roadmap, feature sets, and user scenarios planned on the platform.
• Engage with customers and stakeholders to understand their business goals, scenarios, and features that delight our users. Gain and maintain a deep understanding of market needs and user pain points. Assist the technical team with solution design.
• Document product requirements and work with UX designers to express feature specifications as mock-ups.
• Work closely with Engineering to support all phases of development, testing, release, and maintenance.
• Conduct competitive analysis and differentiate the value proposition.
• Define and analyze metrics to evaluate product success and inform the next iteration of the product vision.
• Contribute proactively to the continuous improvement of the team - both technically and in business processes.
• Prepare User Manuals (UM) after the development of new features as per the RAD (Requirement Analysis Document)
• Prepare training videos showing the newly developed feature functionality.
• Market research on the LMS industry and our competitors.
• Prepare operational documents – SRS, BRD, FRD, RAD, UM

Qualifications:

• 5+ years of experience in the tech industry, with proven experience developing functional use cases and the management of the business and functional requirements in an IT application development environment.
• A Strong Communicator. You can communicate complex topics to diverse audiences in both written and oral formats. Experience in building out technical documentation, training materials, and support documentation for projects and products.
• A Problem Solver. You delight in finding practical solutions for difficult problems and are comfortable in a fast-moving environment. Demonstrated organizational skills, attention to detail, and ability to work independently and as a member of a team.
• Collaborative and Team Player. Experience working in a collaborative and agile team across multiple stakeholders in a global team.
• Educated. Professional Degree: Any bachelors degree, Any Masters Degree, M.B.A/PGDM.
• Gyrus is built on core values of Customer first – responsiveness, priority, courtesy, and respect; Integrity and commitment – we do as we say; Quality in everything we do; Positive team approach; and an innovation and learning mindset.

Preferred Qualifications:

• Experience with LMS platforms or similar enterprise software.
• Familiarity with Microsoft Azure services and cloud-based application deployment.
• Prior experience working with cross-functional and geographically distributed teams.

Gyrus is built on core values of Customer first – responsive, priority, courtesy, and respect; Integrity & Commitment – we do as we say; Quality in everything we do; Positive team approach; and an innovation and learning mindset. We are pioneers in learning management solutions, and have built a 30+ year track record of delivering innovation and customer success.

If youre a motivated Senior Business Analyst looking to make an impact at a growing company in the LMS space, we encourage you to apply!