Field Fellow Coordinator

ABOUT THE ROLE

Field fellow Coordinators are the engine of Haqdarshak's last-mile delivery. You will lead a team of Haqdarshak field service agents across an assigned district, lead mobilisation in communities, ensuring eligible citizens are onboarded onto the Haqdarshak tech platform and supported through to full coverage of social protection programs across multiple sectors health, pension, insurance, banking, and financial literacy. The role combines community mobilisation, field operations, agent management, government liaison, and data quality, and is the single most important job for translating Haqdarshak's mission into outcomes on the ground.

KEY RESPONSIBILITIES

Agent network management Recruit, train, and supervise 15 to 25 field agents (predominantly women from local communities); track individual performance against monthly enrolment and CMB-completion targets.

Field operations Plan and execute district-level coverage; identify high-need villages and informal settlements; troubleshoot blocked applications and escalate scheme-level rejections.

Community mobilisation Engage with communities to arrange awareness camps and schemes linkage camp to ensure large participation

Partner liaison Build working relationships with district administration, panchayats, BOCW boards, CSC operators, and corporate/NGO partners operating in the district.

Data quality and reporting Ensure all citizen interactions are logged on the Suraksha platform in real time; review the MEL dashboard daily; submit weekly performance reviews to the State Programme Manager.

Citizen escalations Personally handle complex cases document discrepancies, grievance escalations, and high-value entitlements that require direct departmental follow-up.

Continuous improvement and capacity building on tech and processes Surface field insights to update the scheme database and agent training curriculum; pilot new delivery channels (WhatsApp, kiosks) in your district; test new tech features on the Haqdarshaks

WHAT WE'RE LOOKING FOR

• Bachelor's degree in any discipline; a degree in social work, public administration, rural development, sales, marketing or similar is a plus.
• 06 months 3 years of relevant field experience community mobilisation, government scheme implementation, microfinance, financial services sales or NGO operations.
• Demonstrated experience managing field teams; comfort with numerical targets, performance management and on-the-job coaching.
• Fluency in the local language of the assigned district, plus working English; Hindi is required for North/Central India deployments.

Comfortable with smartphone-based workflows, dashboards, and data-driven decision-making; familiarity with WhatsApp Business or similar field tools is a plus, with laptop accessibility

Willingness to travel within the district 45 days a week, including remote villages and informal urban settlements, owning or having access to a bike is essential for effective field operations.

Plus / Good to have: Working knowledge of India's social protection landscape PM-JAY, e-Shram, NREGA, state labour welfare boards, BOCW.

WHAT WE OFFER

• Competitive compensation aligned with the social impact sector, plus performance-linked incentives
• Comprehensive medical insurance, paid leave, and statutory benefits.
• A clear growth pathway to State Programme Manager and beyond.