Java Technical Support Engineer

• Java Technical Support Engineer
• Company: hash agile technologies
• Job Location: Coimbatore, Tamil Nadu, India
• Employment Type: Full-time
• Experience Required: 7+ years

We're looking for a 7+yrs of Java Technical Support Engineer with strong problem-solving skills and expertise in Java, SQL, and application support to join our growing team. If you thrive in a 24x7 rotational support environment and enjoy troubleshooting complex technical issues, this role is for you!

• Key Responsibilities
• Monitor alerts, analyse logs, and resolve production issues with minimal downtime.
• Troubleshoot problems, provide code fixes, and conduct root cause analysis.
• Manage tickets, incidents, problems, and change requests using ServiceNow/JIRA.
• Create and utilize monitoring solutions to enhance application performance.
• Ensure SLA compliance and maintain quality logs for all production issues.
• Collaborate with cross-functional teams for issue escalation and resolution.
• Manage shifts, reports, RFPs, and support delivery processes.
• Required Skills & Experience
• Strong knowledge of SQL, Unix Shell Scripting, and Java-based applications .
• Hands-on experience with ServiceNow & JIRA ticket management.
• Exposure to Azure services and log monitoring tools.
• Excellent communication, interpersonal, and team management skills.
• Ability to work in a 24x7 rotational shift environment .
• Nice to Have
• Experience with cloud support and automation in production environments.
• Interested candidates can apply directly or share profiles with us.
• Mandatory Skills :
• Ticket Management using Service Now, JIRA, Unix Shell Scripting, SQL, Exposure to Java based applications, Log monitoring, Team Management, Shift Management. .