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Job Description
- Client Interaction: Serve as the first point of contact for all visiting clients both online and offline. Understand and convey the essence and values of HB+ and HOP, ensuring clients receive a warm and informative welcome.
- Inquiry and Booking Management: Efficiently handle client inquiries, provide comprehensive information about our services and facilities, and assist with booking sessions and scheduling personal training.
- Membership Management: Manage all aspects of membership including registrations, renewals, and cancellations. Ensure a seamless experience for members during all administrative interactions.
- Financial Transactions: Handle invoicing and process payments for services and memberships, both cash and online transactions, ensuring accuracy and security in all financial dealings.
- Record Keeping: Maintain up-to-date member records, ensuring accuracy and confidentiality in line with company policies.
- Operational Support: Manage the front desk operations. Assist in streamlining operational procedures to enhance efficiency.
- Team Collaboration: Work closely with the HB+ team to ensure smooth day-to-day operations. Participate actively in team meetings, contributing ideas for process enhancements and member experience improvement.
- Qualification: Graduate or pursuing degree in BBA/BBM (Sales, Marketing, Hospitality or Operations).
- Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.
- Proficiency in Google Workspace, especially Google Sheets and Drive.
- Familiarity with membership management systems is a plus.
- Approachable and able to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Customer-oriented approach with dedication to service quality.
- Detail-oriented with excellent organizational and time-management abilities.
- Team player with a positive attitude and strong problem-solving skills.
- Ability to unlearn outdated practices and adopt new ones.
- Skilled in providing and receiving constructive feedback.
- Complimentary membership.
- A supportive and energetic work environment.
- PPO and performance-based incentives.
- Opportunities for growth and career advancement in the fitness industry.
- Carefully read the JD and apply for the role.
- A subject matter Telephonic/Personal Interview of qualified candidates will be conducted.
- The HR Team shall send a simple questionnaire test for screening round.
- A final round of interview with the founders will be conducted.
- Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
- Post intimation and dispatch of offer letters, the on-boarding process will begin.
Skills
Google SheetsProcess ImprovementCustomer ServiceCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
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