Assistant Manager

– Assistant Manager Credit Dispute

Location: Nagpur, Maharashtra

Employment Type: Full-Time

Department: Operations – Credit Bureau Disputes / Consumer Banking

Reporting To: Operations Manager

Job Summary

We are seeking an experienced and detail-oriented Credit Dispute Specialist to join our Operations team in Nagpur. The ideal candidate will be responsible for investigating, analyzing, and resolving credit bureau reporting disputes while ensuring compliance with regulatory and organizational requirements. This role requires strong analytical skills, decision-making ability, and expertise in credit bureau reporting and dispute resolution processes.

Key Responsibilities

Dispute Resolution

• Review, investigate, and resolve credit bureau reporting disputes within established SLAs.
• Conduct detailed account analysis to determine the validity of disputes.
• Ensure accurate reporting and correction of consumer credit information.
• Escalate complex cases as required and provide timely resolutions.

Credit Bureau Reporting

• Maintain strong knowledge of credit bureau data distribution and reporting processes.
• Review credit attributes to ensure accurate coding and reporting.
• Interpret credit bureau data for use in credit-related decisions.
• Ensure compliance with credit reporting guidelines and regulatory requirements.

Customer Service & Documentation

• Respond to customer inquiries regarding credit reporting and dispute status.
• Enter and maintain dispute records in the dispute tracking database.
• Maintain appropriate documentation for all dispute investigations and resolutions.
• Support audit and compliance requirements through accurate record keeping.

Systems & Tools

• Utilize systems and applications including:
• Salesforce
• Hogan
• Mobius
• FICO
• eOSCAR
• Perform research and analysis using internal and external tools.

Required Qualifications

• Bachelors Degree in Commerce, Business Administration, Finance, Banking, or related field.
• 2-5 years of experience in Credit Bureau Reporting, Credit Disputes, Consumer Lending, Banking Operations, or Financial Services.
• Experience handling consumer credit reporting disputes is preferred.

Required Skills

• Strong knowledge of Credit Bureau Reporting and Dispute Resolution processes.
• Good understanding of consumer credit reporting regulations.
• Excellent investigative and problem-solving abilities.
• Strong analytical and decision-making skills.
• Ability to work independently and handle multiple priorities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.

Preferred Skills

• Experience with Salesforce, Hogan, Mobius, and FICO platforms.
• Knowledge of credit risk and consumer lending processes.
• Experience in a banking, financial services, or credit operations environment.

Key Competencies

• Investigation & Root Cause Analysis
• Critical Thinking
• Decision Making
• Customer Focus
• Attention to Detail
• Time Management
• Team Collaboration
• Compliance Orientation

Work Location

Nagpur, Maharashtra

Immediate joiners and candidates with Credit Bureau Dispute experience will be preferred.