Hcltech - International Banking VOICE Process

HCLTECH - INTERNATIONAL BANKING VOICE PROCESS - 23-Febraury-2026.

Walk-In Details

Dates: 23 Feb 2026 Time: 11:00 AM 04:00 PM

Interview Venue: HCL Technologies Ltd ETA 1, No.33, Block 1 Sandhya Infocity, OMR Rajiv Gandhi Salai, Navalur Chennai.

Job Location: Elcot Sholinganallur Campus.

Designation: Team Lead

Job Summary:

We are seeking an experienced Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.

Key Responsibilities:

1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

• 2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.
• 3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.
• 4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.
• 5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.
• 6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.

Requirements:

• 1. Education: Bachelor's degree in any discipline.
• 2. Experience: Minimum 1-2 years of experience in a team lead or supervisory role in a voice process or customer service environment
• 3. Skills:

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Familiarity with quality management systems and processes.

4. Language Skills: Proficiency in English language (speaking, reading, and writing).

Contact HR: Vinoth Kumar & Sanjay