Senior Administrator - Powershell, Python

Job Summary

Key Responsibilities

2. Troubleshoot And Resolve Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Security Solutions To Mitigate Risks.

3. Enhance Knowledge Management By Updating And Maintaining The Knowledge Base, As Well As Conducting Training Sessions For New Team Members And Coaching Analysts On Best Practices.

4. Resolve Complex Support Tickets Within Agreed Slas Using Powershell And Python Scripts To Streamline Workflows, While Collaborating With Cross-Functional Teams To Maintain A Robust Security Posture.

5. Ensure Positive Customer Experiences By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Addressing Security Threats.

Skill Requirements

• 2. Solid Understanding Of It Service Management Principles And Security Best Practices.
• 3. Experience In Troubleshooting Complex Technical Issues And Performing Root Cause Analysis.
• 4. Familiar With Knowledge Management Processes And Training Methodologies.

Other Requirements