Specialist CoE - HR

Job Summary

We are looking for an AWS Cloud Operations Engineer (L2) to join the Cloud Infrastructure Operations team at HCLTech. You will operate, monitor and support AWS workloads across compute, networking, storage, security, backup and application-integration services, resolve escalated incidents and service requests, and coordinate with cloud, security and application teams to keep the environment stable, secure and compliant.

Key Responsibilities

• Perform L2 operational support for AWS services; resolve incidents, service requests and changes within SLAs.
• Monitor environments using CloudWatch, CloudTrail, AWS Config and Systems Manager; respond to alerts and drive root-cause analysis.
• Administer IAM, IAM Identity Center, roles and policies strictly under approved access processes.
• Manage backup, snapshot and restore activities, and support disaster-recovery readiness and DR drills.
• Coordinate guardrail, Service Control Policy (SCP) and account-level issues across AWS Organizations and Control Tower.
• Support serverless, container and messaging workloads, and troubleshoot application-to-infrastructure dependencies.
• Perform patching, AMI management and capacity and cost-hygiene checks as part of regular operations.
• Escalate to L3 / vendor support with clear analysis; maintain runbooks, SOPs and knowledge articles.
• Support audits and security reviews by providing evidence and closing observations on time.
• Compute: Amazon EC2, EBS, AMIs and Auto Scaling operations
• Networking: Elastic Load Balancing (including ALB), Route 53, VPC, subnets, route tables, NAT Gateway, security groups and network ACLs
• Storage & Data: Amazon S3, VPC Endpoints, DataSync, FSx and RDS operational administration
• Identity & Access: AWS IAM, IAM Identity Center, and role/policy administration under approved access processes
• Monitoring & Governance: Amazon CloudWatch, CloudTrail, AWS Config, Systems Manager and operational alerting
• Backup & DR: AWS Backup, snapshots, restore coordination and disaster-recovery readiness
• Multi-account Governance: AWS Organizations, Control Tower guardrails and SCP issue coordination
• Serverless & Containers: AWS Lambda, API Gateway, EKS, ECS, and KMS
• Integration & Messaging: Amazon SQS, SNS, EventBridge and AWS Step Functions operational support
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Skill Requirements

• Hands-on operational experience with the AWS services listed in the technology scope.
• Strong understanding of AWS networking, security groups, NACLs and routing; ability to troubleshoot connectivity issues.
• Working knowledge of Linux and/or Windows server administration on EC2.
• Familiarity with ITIL processes: incident, service request, change and problem management.
• Good troubleshooting, root-cause analysis and escalation skills.
• Clear documentation and communication skills.

Other Requirements

• AWS certifications such as Cloud Practitioner, SysOps Administrator Associate or Solutions Architect Associate.
• Scripting in Python, Bash or PowerShell; AWS CLI usage.
• Exposure to Infrastructure as Code (CloudFormation / Terraform).
• Experience with ServiceNow or similar ITSM tools.
• Understanding of cloud security, compliance and FinOps basics.

Educational Qualification

B.E./B.Tech/BCA/MCA/B.Sc. (CS/IT) or equivalent.

• Ownership and accountability for incidents and SLAs.
• Strong analytical and problem-solving mindset.
• Collaborative approach with cross-functional teams.
• Willingness to work in shifts or on-call rotation, if required.