Track Manager - Vmware Workspace ONE

Job Summary

Key Responsibilities

2. Drive advanced troubleshooting and root cause analysis using VMware Workspace ONE Console and related tools to resolve complex incidents, minimize downtime, and ensure SLA adherence.

• 3. Oversee policy management and application deployment through Workspace ONE UEM, optimizing configuration profiles and security settings for diverse client needs.
• 4. Mentor and guide support teams on best practices in Workspace ONE administration, fostering knowledge sharing and professional development within the team.
• 5. Analyze operational data using Workspace ONE Intelligence to identify trends, recommend process improvements, and implement automation for enhanced service delivery.
• 6. Engage with clients to assess requirements, communicate technical solutions, and ensure expectations are met through proactive service management.

7. Innovate and implement new operational processes by evaluating emerging Workspace ONE features and industry best practices to drive continuous improvement.

Skill Requirements

• 2. Advanced Skills In Troubleshooting, Incident Management, And Root Cause Analysis Within LargeScale Enterprise Environments.
• 3. Strong Understanding Of Application Deployment, Configuration Management, And Security Compliance On Multiple Device Platforms (Windows, Ios, Android, Macos).
• 4. Expertise In Using Workspace One Reporting And Analytics For Operational Improvement.
• 5. Excellent Communication And Leadership Skills To Guide Teams And Interact With Enterprise Clients.

Other Requirements

2. ITIL Foundation certification is optional but valuable