Executive - Gold Loans

Job Role

• Coordinate with branch sales team and support BSM, SMs for lead conversion.
• Tele-calling / follow up on leads given by sales team and Corporate office.
• Coordinate with customer who walk in branch.
• Explain product details to customer and suggest scheme based on need analysis.
• Conduct self gold valuation and inform gold loan amount.
• Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed.
• Update valuation details in system i.e. Gold portal and loan booking system.
• Ensure loan processing completed within stipulated TAT.
• Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket.
• Follow up with customer for timely interest collection.
• Gold loan file disbursal in system (this could be done by BOM for most Branches).
• Custody of gold packets in the office, record it as per process.
• Raise Payment Request / Cheque Disbursement, record it as per process.
• Arrange to send the complete file to COPS as per process.
• Manage Related MIS, interface with COPS, regional teams as might be required.
• Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers.
• Customer Support / Service as required.

Key Reponsibilities

• Sales process management in FMCG/ Direct sales company.
• Understanding of gold process.
• Undersstanding of KYC Knowledge & Sales process.
• Gold loan Sales process & BTL Marketing Process understanding.
• Product /Competition Knowledge.