Cluster Manager

Job Role

• Driving gold loan business across all branches in coordination with Area Managers, Territory Manager, Branch team, Direct sales team and gold loan executives.
• Manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district.
• Recommend product or service enhancements to improve customer satisfaction and sales potential.
• Evaluates and implements appropriate new sales techniques to increase the regions sales volume.
• Monitor and review sales team productivity and take timely corrective actions.
• Recruitment of sales team , motivating them through local contest and rewards recognition program.
• Launch new branches for gold loan business in region Responsible for Sales, Training, Audit, Collection, Auction for the region.
• Coordination with Admin, training, Human resource and policy team for speedy launch.
• Responsible for building healthy and profitable portfolio for the Gold Loan Business.
• Keep track of collection and ensure delinquency remain below permissible limits.
• Coordinate with Risk and Branch team for timely audit auction.

Key Responsibilities

• Business Development.
• Team Management.
• Operations Management.
• Product Enhancement.