HDB Financial Services - Branch Manager

Description:

• The key functions will be Profitability Management.
• Maintaining optimizing profitability for the branch.
• Target setting management Monitoring branch targets in numbers volumes.
• Portfolio quality management through superior underwriting, working closely with collections.
• Cost management managing all branch operating costs including cost of acquisition, operations etc.
• People management Motivating team, handling HR administration function of the branch.
• Customer experience management Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.

Key Responsibilities:

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TATs on credit processing.
• Minimize pre post disbursal discrepancies.

Monitoring Performance:

• Monitoring Branch performance in terms of key drivers i.
• Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.
• Monitor individual performance of each employee, continuously work to maximize productivity.

People Management:

• Motivate and develop branch team Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.